Exclusive Interviews: Integrating Passenger Information 2014

As customers are becoming increasingly more connected through smartphones and social media, TOCs are under increasing pressure to provide consistent real time information across all communication platforms from the home computer, to the hand held device to the station to the platform and on board.

Therefore LBCG are bringing to you the first summit to focus on the delivery of accurate, consistent, real time, multi platform information. Integrating Passenger Information 2014, will bring together over 20 case studies from Train Operators and Infrastructure Managers from across Europe and North America .

Ahead of Integrating Passenger Information 2014 (London, 26th-27th March), we spoke with two industry leading experts, Debbi Stone-Wulf, Chief Of Sales Distribution & Customer Service at Amtrak and National Rail Enquiries' CEO, Chris Scoggins.

We Specifically Asked Debbi:

• What impact do you see smart phones and other online services having upon customer expectations?

• How has the recent cold weather in America affected Amtrak and how have you communicated any disruptions to customers?

• Amtrak upgraded their Wi-Fi systems in May 2013, how did that go and has satisfaction improved in this area?

We Specifically Asked Chris:

• Lessons he had learned in passenger communication from the storm related disruption faced over the Christmas period

• How he has been managing large scale Twitter operations with 200,000 followers

• Planned improvements in NRE for live departure board limitations

DOWNLOAD THE FULL INTERVIEWS HERE

Chris will be joined by his colleague Jason Durk, Head Of Passenger Information, National Rail Enquiries, who will outline the industry's customer information strategy - including an analysis of the role of Darwin as a national, integrated database for the UK and plans to role out real-time information to stations.

The 2014 Speaker Line-Up Also Includes:

• Vernon Everitt, Managing Director Of Customer Experience, Marketing & Communications, Transport For London

• Kuldeep Gharatya, Head Of Railway Systems, London Underground

• Mohammed Bhanji, Director Of Marketing Technologies, Via Rail Canada

• Peter Williams, Commercial & Customer Services Director, East Coast Trains

• Emma Toms, Head Of Marketing & Customer Experience, Southern & Gatwick Express

• Jan Bergstrand, Head Of Logistics & ITS, Trafikverket

• Christian Lindberg, Head Of Online Services, VR Group

• Mark Evers, Director Of Customer Strategy, Transport For London

• Riccardo Santoro, Chief Architect & Innovation Officer, FS Italiane

• Ruetger Fenkes, Head Of Project & Programme Management Passenger Transport Division, Deutsche Bahn AG

View The Full Speaker List Here

We Offer Group Discounts*:

3 delegates = 10% off: Enter GROUP3 at the checkout

4 delegates = 15% off: Enter GROUP4 at the checkout

5 delegates = 20% off: Enter GROUP5 at the checkout

Checkout Link

We look forward to seeing you there!